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  1. Perfect Delivery - multichannel order orchestration, incorporating 3rd party data & scenario planning SupplyChainINTENT Virtual Boardroom Discussion 03/03/21 With Expert Input from Vikram Singla, Oracle Multichannel / D2C order orchestration Drivers for multi-channel / D2C models Investments in this area are often easiest to justify in the context of customer experience and the data/insight that direct contact brings, particularly if channel partners are providing limited data on end customers Customisation and personalisation can both help establish a D2C
  2. DRAFT AGENDA No-touch order processing How has pandemic-driven channel shift exposed or created unnecessary complexity and limitations? Exchanging insights and ideas on how challenges can be alleviated in the short-term What are the longer-term implications for processes and systems? ABOUT INTENT DISCUSSIONS All discussions are private, held under the Chatham House Rule and moderated by INTENT with approx. 6-8 participants for 45-90 mins of candid, interactive discussion (not a passive webinar) Some discussions include su
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    E2E visibility - comparing approaches to upstream supplier collaboration Getting the most out of existing processes, tools & systems Most promising improvement opportunities Moderated by Intent, this is an interactive discussion for practitioners to share experience and ideas. It is shaped by participants' input with opportunities to continue conversations with individual participants afterwards. Request to join* (before 22nd Jan) Would like to join but can't make the date? *we may adjust participation for an optimal discussion group
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